FIXXIFY Home Services respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our app, website, or services.
📝 1. Information We Collect
We collect the following types of personal information when you use our services:
Contact Information: Name, phone number, email address, physical address.
Service Information: Booking details including service type, schedule, location, and technician assignments.
Payment Information: Payment details, transaction data (collected securely via payment gateways).
Device and Usage Data: IP address, device ID, browser type, app usage data, and technical information.
Communication: Feedback, complaints, reviews, and correspondence with customer support.
⚙ 2. How We Use Your Information
Your information is used to:
Process and fulfill your service requests.
Communicate with you regarding bookings, updates, and support.
Improve our services, app functionality, and customer experience.
Send you promotional offers or updates if you have opted-in.
Prevent fraud and ensure service security and compliance.
🤝 3. Sharing of Information
We do not sell or rent your personal information. We may share your information with:
Technicians and Service Providers: To facilitate service delivery.
Payment Processors: To complete transactions securely.
Legal Authorities: If required by law or to protect our legal rights.
Third-party Partners: Only with your consent or as necessary for service provision.
🛡 4. Data Security
We use appropriate technical and organizational measures to protect your personal data from unauthorized access, alteration, disclosure, or destruction. However, no internet or electronic transmission is completely secure, so we cannot guarantee absolute security.
🍪 5. Cookies and Tracking Technologies
Our app and website may use cookies and similar technologies to enhance user experience and gather usage analytics. You can control or disable cookies through your device or browser settings.
✅ 6. Your Rights
You have the right to:
Access the personal data we hold about you.
Request correction or deletion of your personal information.
Withdraw consent for marketing communications at any time.
Raise concerns or complaints regarding our data practices.
To exercise any of these rights, please contact us using the information below.
⏳ 7. Data Retention
We retain your personal information only as long as necessary to fulfill the purposes outlined in this policy or as required by applicable law.
🔞 8. Children’s Privacy
Our services are intended for users aged 18 and above. We do not knowingly collect personal information from children under 18. If we learn that we have collected data from a minor, we will promptly delete it.
🔄 9. Changes to this Privacy Policy
We may update this Privacy Policy to reflect changes in our practices or legal requirements. Updated policies will be posted on our app and website with a revised effective date. Continued use of our services after changes constitutes acceptance.
💬 10. Contact Us
If you have questions or concerns about this Privacy Policy or your personal data, please reach out to us at:
📞 +91-9363711171
📧 fixxifyhomeservices@gmail.com
📍 FIXXIFY, Erode, Tamil Nadu, India
